• How do I set up my developer accounts?

  • What Apple developer account do I need?

    • Sole Trader/Unregistered Business = Individual/Sole Trader Developer Account
      Registered Business One Registered Owner = Either a Individual or Business Developer Account will be fine
      Registered Business Multiple Registered Owners = Business/Organisation Developer Account

  • How do I submit my App to Google/Apple store?

    • When your app is ready for submission:

      1 - In the Build menu click 'Submit App' under the Publish section.

      2 - Select your App Package.

      3 - Confirm your app is free from any offensive material by clicking Yes.

      4 - Complete your App Store Information. Learn more about completing your App Store Information.​​

      5 - Click 'Submit App for Publication' and our support team will review your app for submission.

      When will your App be live?

      • PWAs are live instantly

      • Google Play Store take up to 2 working days
      • Apple App Store takes up to 10 working days.

  • How do I invite submissions to my apple developer account?

  • How do I invite submissions to my google developer account?

    • Inviting our submissions team to your google developer account is a vital part to getting your app live on the google play store.

      Follow our guide here.

  • What is an App Specific Password and where do I get this?

    • App-specific passwords are passwords for your Apple ID that let you sign in to your account and securely access the information you store in iCloud from a third-party app. For example, use app-specific passwords with mail, contacts, and calendar services not provided by Apple. App-specific passwords maintain a high level of security and help ensure your Apple ID password won’t be collected or stored by any third-party apps you use.

      How to generate an app-specific password

      • Sign in to your Apple ID account page.
      • In the Security section, click Generate Password below App-Specific Passwords.

      • Follow the steps on your screen.

  • What is the waiting time from submission to the App being live on the app stores?

    • For Android and iOS apps, once you have submitted your app for publication, it will go through a review process. The submission times for each app store will vary.

      Google Play Store submissions can take up to 2 working days.

      Apple App Store submissions will take 5 working days and will need to go through an App Store review and submission service by our in-house team to ensure the app meets Apple's strict guidelines.

  • What proof do I need to provide to Apple for ownership of business?

    • If Apple require evidence linking your name with the business itself this can be a company registration document or utility bill containing your name as registered with apple and the business name, in the event this cannot be provided then please produce a signed document on a company letterhead stating your role within the business.

  • My app was rejected, how do I solve this?

    • Please forward your rejection email from Apple to [email protected] so our submissions team can determine the best course to get your app approved.

  • Is my App live?