Food & Drink Apps FAQ Section

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  • What printers do you support?

    • We recommend that you purchase a Godcom GT90, a wireless printer with full accept/reject capabilities, specific API development has been made on our platform to support this printer, similar looking/functional models you can see online are not supported, it needs to be the Goodcom GT90

      What’s a Goodcom GT90 and how do I order one? - Click Here.

       

    • We also support Google cloud print, which supports the majority of USB printers when connected to Laptop/Desktop via USB with an active Internet connection, Google Cloud Print is not supported wirelessly

  • How can I set up my printer?

    • If you have the Goodcom GT90, please connect the wifi and come on to our live chat between 9am - 4:30pm BST and we will remotely access your device and set up the printer for you

    • If you are using a google cloud printer please see the link belowHow To Set Up Google Cloud Print - Click Here

  • How does the accept/reject process work?

    • Our accept reject process via the Goodcom GT90 is very simple and user friendly, when your order comes through to the printer, you view the full order with an option to Accept the Order or Reject the order.

      When you accept, you select one of your predefined timed response i.e 30 minutes, then that is sent back to your customer. So if your customer ordered at 12:00 and you accepted with 30 minutes, they’d receive an email and push notification saying Order Accepted, will be ready to collect at 12:30

      If you rejected the order you can select from a set of pre-defined reasons, i.e Too Busy to fulfill your order, or Item ordered not in stock etc. this would then send the notification back to the client. 


      If using the stripe gateway payment would be voided automatically on rejecting, if using any other gateway you would need to manually refund the customer 

  • What's the process once my customers place an order?

    • Once an order is processed, the order is sent to your nominated email/printer for you to prepare for delivery or collection for your customer, for exact printing processes and accept/reject functionality please see specific FAQ’s surrounding this on this page

  • My payment gateway I use isn’t listed. Can you support this?

    • Unfortunately we currently only support the listed gateways in the platform and cannot add on request, we do monitor the market and our provider regularly to ensure we are offering you the most competitive and secure payment merchants in the app

  • How do I set up my delivery area’s and fees?

    • Our delivery areas are set by postcodes/zip codes, in the cart > order fulfillment section of the appbuilder you will see a box to enter all postcodes/zip codes you deliver to, each one needs to separated by a , 


      We also have a section called postcode overrides so if any postcodes you list you want to charge an more expensive delivery fee to you can enter them here and set a specific delivery price.If you’re unsure of what postcodes to enter in, as you use a mileage/KM from store, see free online tools such as Postcodes: https://www.freemaptools.com/find-uk-postcodes-inside-radius.htmZip Codes: https://www.freemaptools.com/find-zip-codes-inside-radius.htm

  • Do you have order tracking?

    • We use methods such as time slots and  accept/reject in order to give your customers specific delivery/collection times, but we do not offer a GPS tracking service.

  • I’m not using a printer, how can I receive my orders?

    • Orders are sent via email, and can be viewed on our CRM app.

      To add a new email address, head to Global Settings on the left hand side of the AppBuilder menu, go to Action Alerts > Email > Enter email address


      Only enter a printer email address if using the Goodcom GT90To access our CRM app, download the AppInstitute help guide app from the Apple or Google play store, once you’ve downloaded the app, head to preview > members and use the same username and password you use to login to the AppBuilder and you can view your orders and manage your customers on the go

  • What can I do if I'm out of stock of an item?

    • If you run out of stock of an item, just head to to the appbuilder > edit menu > locate menu item, select out of stock and save item

  • I’m using the goodcom GT90 and get HTTP Error 402 when i accept an order, why?

    • The error 402 usually indicates you haven’t got the subtitle no set in the email settings, it should be set to #| please note that is not 1 or i after the hashtag it is a symbol you’ll find on your keyboard

  • I’m using the goodcom GT90 and get HTTP Error 403 when i accept an order, why?

    • The 403 Error would indicate that your API token is incorrect, please head to the appbuilder, go to global settings and ensure your API token at the end of your reply email matches the token in global settings.

  • How do I support table service?

  • How do I support multi-location functions?

    • For multi-location you can add the additional menus in the cart under locations menu, then when you enter the menu you will see a drop down menu at the top.

      Prefer something a bit more visible? See https://cms.appinstitute.com/cms/simulator.php?appcode=american17 as an example in order to set this up please add a content tab to the app, insert your images for each location.

      Once you have your images in the app right click the image in the editor click insert/edit link then copy and paste the code below replacing the LOCATIONNAME with the exact name of the location you’ve put in the cart settings

      javascript:contentActions.openMenuWithLocation({location_name:'LOCATION NAME'})